Digital Feedback Experience Management Software

Gain actionable insights into your customers' digital interactions with Qualtrics’ Digital Feedback Experience Management solution. By monitoring and collecting insights on customer experience across all digital channels, your organization can optimize its customer journey, increasing customer retention, acquisition and conversion rates.

Empower Decision-Making with Comprehensive Analysis

Analyzing customer data helps you uncover key insights into customer preferences and enables you to make meaningful improvements to your digital platforms and touchpoints. Through feedback surveys, you can collect valuable experience data (feelings, motivations, attitudes) from user interactions on digital platforms, such as your website or app. The data helps you effectively identify pain points, areas of improvement throughout the customer journey, and customer trends to optimize your digital customer experience. 

You can track customer insights using role-based dashboards from Qualtrics. The dashboards allow you to visualize data sets, track customer trends over time, and drill down into specific data for more detailed insights. By tracking, analyzing, and reporting on real-time customer interactions, you empower decision-makers with the necessary information to drive strategic actions and improve digital touchpoints.

Optimize Your Digital Touchpoints with Unified Customer Data

Build a robust digital feedback program that spans every touchpoint of the customer journey with Effective People. Capture feedback and insights from various touchpoints like social media, websites and email throughout the customer journey in one platform. Combining these insights enables you to evaluate interactions across multiple channels and optimize user touchpoints, ultimately improving customer satisfaction and loyalty. 

Qualtrics Digital Feedback offers a comprehensive suite of tools and resources to support your omni-channel feedback initiatives. By breaking down silos and providing a unified view of the customer journey, the solution enables you to deliver seamless customer experiences at every touchpoint.

Support Continuous Improvement with Baseline Data

Initiate your customer experience project by creating baseline data. Establishing baseline data allows you to keep track of your organization’s customer experience initiatives and continuously improve your Qualtrics solution. Relevant data can include feedback on customer success, effort, and emotions. By understanding how users navigate your digital landscape, you can effectively fix experience gaps and create emotionally engaging digital experiences that exceed customer expectations.

Boost Your Digital Customer Experience with Qualtrics Digital Feedback Software

As the first Qualtrics partner in Northern Europe, we specialize in integrations to and from SAP SuccessFactors and Qualtrics, providing large-scale, highly customized 360 surveys, and have successfully implemented a wide range of successful Engagement, Pulse, & Lifecycle surveys.

Our proven expertise in Qualtrics implementations, combined with a commitment to delivering exceptional customer service, has earned us the reputation as a trusted partner among clients seeking to drive business outcomes through the Qualtrics platform.

With Effective People as your implementation partner, your organization will have access to game-changing knowledge on engaging and empowering HR leaders and managers to act on insights quickly—all aimed at improving the employee experience.